Frequently Asked Questions

Where can I donate my stuff?

Does Goodwill make house calls to pick up donations?

Why should I donate to Goodwill rather than another thrift store?

Why do Goodwill's services vary in different geographic locations?

What happens to donated items that aren't sold at Goodwill stores?

If I shop at Goodwill, will I be depriving disadvantaged people of stuff they need?

Who does Goodwill help?

Can I volunteer at Goodwill?

Who should I contact about store policies and operations?



Where can I donate my stuff?

You can donate at any of our 16 stores or 5 weekend donation centers. For a list of donation centers, please visit the Donate section of the website.

Does Goodwill make house calls to pick up donations?

Yes we do! Goodwill will pick up furniture and other large items that are hard to transport. We offer this service free of charge. Please contact the corporate office at 336-275-9801 to schedule a pick up.

Why should I donate to Goodwill rather than another thrift store?

Goodwill stores are linked to a great cause -- about 88% of Goodwill's revenues go directly into employment and training programs for people with barriers to employment.

Why do Goodwill's services vary in different geographic locations?

Each Goodwill organization operates autonomously and strives to identify the specific needs of their local community. Based on the needs of the community, each Goodwill designs programs and services that give Goodwill graduates the skills they need to find work right where they live.

What happens to donated items that aren't sold at Goodwill stores?

Our goal is to generate money to fund Goodwill programs from every item that is donated. Items that cannot be sold in stores are sold in bulk to outside vendors.

If I shop at Goodwill, am I be depriving disadvantaged people of stuff they need?

No. When you shop at Goodwill you fund programs that serve disadvantaged people by educating, training and placing them into jobs. By becoming gainfully employed, these individuals gain resources to buy the things they need.

Who does Goodwill help?

Goodwill serves those with barriers to employment. This includes individuals with disabilities, people with limited work history, those who have experienced corporate downsizing and recipients of government support programs.

Can I volunteer at Goodwill?

Yes. Please visit the Volunteer section of our website to find out more information about becoming a volunteer.

Who should I contact about store policies and operations?

Goodwill Industries of Central North Carolina, Inc. operates 16 stores in five counties: Alamance, Caswell, Guilford, Randolph and Rockingham. If you have a question about policies in one of these stores please contact the corporate office at (336) 275-9801.